Is a return bag required?
on 31-10-2024 07:19 PM
Message 5 of 5
My TalkTalk service ended on 11 October due to a home move. When cancelling the service by telephone, there was a long list of terms and conditions about equipment returns, etc. And I provided my new address, expecting to receive a return bag (not the address currently listed in my old TalkTalk account). So far I haven't received anything.
I now see there's a general message on the returning equipment page stating that not everyone receives a return bag. If you don't get one, you don't need to send anything back.
But I prefer certainty. I'd rather know if I need to send my Wi-Fi Hub, back so that I don't later end up in a communication chain with customer services.
Thanks
Labels:
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cancelling
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My Bill
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4 REPLIES 4
on 04-11-2024 02:12 PM
Message 1 of 5
Hi mccarrons
A request was made over the weekend so the bag should be with you this week.
Regards
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on 01-11-2024 12:38 PM
Message 2 of 5
That definitely would require sending back to avoid a fine!
I'll alert staff, @mccarrons.
Gliwmaeden2, a fellow customer.
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on 01-11-2024 10:46 AM
Message 3 of 5
Thanks. I've added the address in there. I'd certainly prefer to send items back if possible. My current Wi-Fi hub was barely 6 months old and still in perfect condition.
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on 01-11-2024 08:05 AM
Message 4 of 5
You can send it anyway but put your new address in Private Notes at the end of Personal Information in your profile, @mccarrons. Remember to scroll down to find SAVE CHANGES.
Gliwmaeden2, a fellow customer.
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