Is a return bag required?

[mccarrons]

My TalkTalk service ended on 11 October due to a home move. When cancelling the service by telephone, there was a long list of terms and conditions about equipment returns, etc. And I provided my new address, expecting to receive a return bag (not the address currently listed in my old TalkTalk account). So far I haven't received anything.

I now see there's a general message on the returning equipment page stating that not everyone receives a return bag. If you don't get one, you don't need to send anything back. 

But I prefer certainty. I'd rather know if I need to send my Wi-Fi Hub, back so that I don't later end up in a communication chain with customer services.

Thanks

[Arne-TalkTalk]

Hi mccarrons

A request was made over the weekend so the bag should be with you this week. 

Regards

[Gliwmaeden2]

That definitely would require sending back to avoid a fine!

I'll alert staff, @mccarrons.

[mccarrons]

Thanks. I've added the address in there. I'd certainly prefer to send items back if possible. My current Wi-Fi hub was barely 6 months old and still in perfect condition. 

[Gliwmaeden2]

You can send it anyway but put your new address in Private Notes at the end of Personal Information in your profile, @mccarrons. Remember to scroll down to find SAVE CHANGES.