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Loss of Internet for 5 Days

DaveRoy80
First Timer
Private Message TalkTalk
Message 2 of 2

We lost our Internet for 5 days on Thursday 25 Jan.

I reported this each day to T/T  -  each time I was given an automated message saying it was being investigated and there was no point in speaking to a team member because they do not have any further information.

Now I am told that because it was an automated message the call was not recorded and because of that there will be no compensation.

How shabby and dishonest is that???

Dave

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1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi @DaveRoy80

 

I can ask the auto compensation team to look into this , 

 

Can you add your account number to your community profile. 

 

Thank you 

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