Missing Giftcard £100

[Dalekw29]

Hi there 

Can you Please assist with my query.  I have not received any information regarding my Giftcard

Regards

Dale

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[Arne-TalkTalk]

Hi Dalekw29

Gift card shows redeemed can you confirm?

[Dalekw29]

Hi

 Still not received my gift card. Apparently it's on its way

[Arne-TalkTalk]

Hi Dalekw29

Have you received your giftcard since your post?  

[Dalekw29]

I phoned TalkTalk today and spent 56mins on the phone . I was told by a line manager that he would escalate this further and that he would email me to confirm our conversation . Still waiting on that email , It does appears that he has logged this as a complaint  as i did receive a text message with a reference . To answer your question I have not contacted GiftCloud directly

Cheers

Dale

[A_R_Moore]

I’m still waiting even after having contacted Giftcloud and opened a dialogue with one of their agents. 
Have you emailed hello at Giftcloud . Com ?

However it seems that TT and Giftcloud have poor communication with each other so trying to get either, or both, to action this satisfactorily is problematic

[Dalekw29]

Hi

 Can you Please escalate this further still waiting on an update 

Regards 

Dale

[Dalekw29]

Any update on this Please . Are we waiting on giftcloud or do you need to escalate this further 

Regards 

Dale

[Dalekw29]

Any update on this Please 

[Dalekw29]

Many thanx for your prompt response 

[Arne-TalkTalk]

Hi usually 7 -10 days.

[Dalekw29]

Hi there can you give me an indication how long this process will take

Thanx in advance

Dale

[Arne-TalkTalk]

Hi Dalekw29

I will escalate this for you. 

Regards