Monthly bill paid twice

[Theresaconnolly]

When paying my bill online on 29th December 2023 my phone froze. I went back and checked my bank app and confirmed that no payment went out. I went back into the talk talk and went through the payment again. This time it went through. However, when I checked my online bank app the payment had gone out TWICE!

[Arne-TalkTalk]

Hi Theresaconnolly

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[Gliwmaeden2]

If you possibly can,  the simplest thing right now is to leave the surplus in there and it will simply be used towards the next bill, @Theresaconnolly

Any transactions now may take till Tuesday to show as processed, and staff will not be back on here before then.