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Monthly bill paid twice

Theresaconnolly
First Timer
Private Message TalkTalk

on ‎30-12-2023 01:55 PM

Message 3 of 3

When paying my bill online on 29th December 2023 my phone froze. I went back and checked my bank app and confirmed that no payment went out. I went back into the talk talk and went through the payment again. This time it went through. However, when I checked my online bank app the payment had gone out TWICE!

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎02-01-2024 01:03 PM

Message 1 of 3

Hi Theresaconnolly

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎30-12-2023 03:32 PM

Message 2 of 3

If you possibly can,  the simplest thing right now is to leave the surplus in there and it will simply be used towards the next bill, @Theresaconnolly

 

Any transactions now may take till Tuesday to show as processed, and staff will not be back on here before then.

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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