My internet went down on 20.08.24, i went onto the chat and did all the testing and after nearly 2 hours an appointment was booked for me. This appointment was 6 days later 26.08.24 on the bank holiday. I received a text at 10.02am on the 26.08.24 telling me the engineer was no longer coming. I called the number and they said he had called in sick and i had to reschedule. I was assured i would be compensated with a £29.15 payment going into my account for my trouble. I rescheduled to Wednesday 28.08.24 between 3-6 and waited in and by 6.15 no-one again had turned up.
I got in touch through web chat and was told they was going to dispatch someone straight away. Noone turned up.
Thursday 29.08.24 i contacted TalkTalk again and arranged another Engineer for the same day and requested 4pm as i was not losing anymore time off work. The agent confirmed and then at 1.25pm the engineer called saying he would be there at 3pm.
I told what had been arranged and i would be contacting customer services. The customer service agent assured me that they would send someone out for 3pm as i had to book more time off work as i did not want to wait any longer for an engineer. I then received a text from TalkTalk saying the booking had been cancelled and i was being charged £75. I straight away told the agent and requested that i was going to be emailed confirmation that i was not liable to pay this money and also confirmation that the engineer was attending today.
I have had nothing and again left work early for the promised appointment and again no-one turned up.
I have now had to book another appointment for next week which will be 12 days with no internet and constant time wasted by your company. I do not want to carry on with this service and have been utterly disappointed with all the lies from your agents. I requested a router to be sent out to me which was declined but all i can see is that would have been a whole lot easier than waiting for your engineer.
