Not received returns bag

[SamN2510]

Hi

I have cancelled my service after moving house (out of contract anyway), I’m happy to send my equipment back and have it all ready to go but haven’t received a returns bag? Is there a way to check if this has been sent or maybe order another in case it’s got lost on the way? Don’t want to be charged the fee as I have it all boxed up and ready!

I am sure I gave my new address to the colleague on the phone processing my cancellation.

[Arne-TalkTalk]

No problem.

[SamN2510]

Thank you @Arne-TalkTalk , must have got lost in transit as I’ve definitely not received it. Appreciate your help!

[Arne-TalkTalk]

Hi SamN2510

your account shows that a bag was sent on the 1st to your new address.  

I have requested another to be sent. 

Regards. 

[SamN2510]

Thank you for the tip @Gliwmaeden2, all updated and awaiting a staff response!

[Gliwmaeden2]

Add your old Talktalk landline number to your community forum profile details, @SamN2510.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

At the end of that section, in Private Notes, put your NEW address details. SAVE CHANGES. 

Staff will reply during the week.