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On-Line Bill Notification

GerryMac
Philosopher
Private Message TalkTalk PLUS

on ‎28-05-2026 01:08 PM

Message 7 of 7

Hi,

Can anyone advise on why after treating the sender(TT Customer Care) as "Not Junk", why does my TT On-Line Bill notification always goes into Junk Email?

This has been happening now for several months now.

 

Cheers.

YNWA-JFT 97

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6 REPLIES 6

fr8ys
Community Star
Private Message TalkTalk
In response to GerryMac

on ‎29-05-2026 05:30 PM

Message 1 of 7

@GerryMac if you are using your TalkTalk or legacy email address as your my account login, it's unusual as TalkTalk no longer allow this for security reasons, hence why we have offered the advice we have so far. 

 

If your billing email is going to junk using Webmail then you will need to contact TalkTalk to discuss as there are no staff here any longer. 

 

Follow the link in my signature for ways to contact them.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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GerryMac
Philosopher
Private Message TalkTalk PLUS

on ‎29-05-2026 11:30 AM

Message 2 of 7

Hi, @Gliwmaeden2 

I am using TT Webmail. Sorry for not stating this in my inital post.

 

GM

YNWA-JFT 97

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎29-05-2026 10:21 AM

Message 3 of 7

@GerryMac the forum was never able to deal with third party email clients - only Talktalk webmail.

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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fr8ys
Community Star
Private Message TalkTalk
In response to GerryMac

on ‎29-05-2026 09:22 AM

Message 4 of 7

No.

 

Please see my signature for ways to contact TalkTalk.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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GerryMac
Philosopher
Private Message TalkTalk PLUS

on ‎29-05-2026 09:20 AM

Message 5 of 7

Hi,

Has TT got an email Client Help Forum? I thought this was that, although I know that TT Staff don,t monitor this forum now, which is a crying shame.

 

GM

YNWA-JFT 97

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fr8ys
Community Star
Private Message TalkTalk

on ‎28-05-2026 01:28 PM

Message 6 of 7

Probably one to ask your email client help or a forum dedicated to your email.

 

It's unlikely to be something that TalkTalk cause and is being treated as junk by your email service.

 

All you can do is keep transferring it from junk to your inbox and mark it as safe, and add the email address to your contact list.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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