- A new customer to Talk Talk
- Booked an order, agent promised to ensure it will all be set up within days
- After several attempts at calling and with unending verification steps, eventually got a text that my order will come on 14th August
- Additional follow ups ...several live chats - date moved to 6th August, Engineer came, Openreach engineer came, went to a wrong address and I went to pick him from there
- He was suprised that router had not been delivered before he came. I called customer service again and they promised it will arrive within 48hrs, it never did
- I went on live chat again to complain that the address on my profile was not correct, about about 1 hour of trying to explain and convince the agent about the need to have the right address, she eventually agreed and assured it has been done
- 24 hrs after and up till now , the wrong address is still there.
- I raised a formal complaint through e mail and did not get an acknowledgement until 48hrs after.
- The message was that the complaints desk will call me between 10am and 12 noon today, I waited and waited the call never came
- I tried to call again and the automated voice hung up on me
- Last night, I was on live chat for over 2 hours on live chat getting passed from one agent to the next, eventually the last one hung up on me and said I could cancel the order if I want
- Today they have sent me a bill despite the fact I do not have TalkTalk installed at all in my flat.
I have never seen such inefficient organisation and this poor customer service anywhere else!
