Problem with City Fibre Installation - Promised £25 never received. Am I alone?

[Athelstane48]

Title says it all.

Got an email from Talk Talk in Sep 23, about an upgrade.  I was promised £25 gift voucher for the inconvenience.  

I had the upgrade, then NOTHING - though the small print did say wait up to 45 days.

So I waited.

Then I contacted GiftCloud.   Nothing, other than to direct me to City Fibre.

I email City Fibre and waited about 14 days.  Nothing, they said I need to talk to Talk Talk.

I talked to Talk Talk who said I needed to wait 14 days.  Guess what?  Yep, NOTHING.

Am I the only one that was  duped into the upgrade?

Regards,

Stephen

[Arne-TalkTalk]

Voucher was sent 28 Dec 2023 to your gmail account

[Athelstane48]

It is now 20 Feb 24, still no definitive answer.  Despite having talked with TalkTalk via Chat and posted on this forum <Sigh>

[Athelstane48]

Thank you Arne,

Any idea how long this will take?  Given the voucher was promised for the inconvenience in Sep 23, might a little bit of speed in sorting out the matter be in order?

Regards,

Stephen

[Athelstane48]

Thank you,

TalkTalk have almost always been very helpful to me over the many years I have been a customer.  I hope this continues

Regards,

Stephen

[Arne-TalkTalk]

Hi Athelstane48

I have sent your details to the team who issue the vouchers.

[Gliwmaeden2]

Moving this to billing, @Athelstane48, as it's not a fault with the Fibre service itself.