I've recently rejoined Talk Talk and it took forever it seemed to set up my online account. This was eventually solved and i got an online account but now today it's saying my email address isn't registered and i can't log in with my current outlook email or password. Frustrating.. I'm still thinking this is to do with an old Talk Talk account closed in 2018 and conflicting with old registered emails..i've brought this up numerous times. Can anybody help?
Glad its sorted, I'm going to flag this to the My Account team as its something ive not seen before its possible its causing problems for other customers.
It is strange..i'm no tech' head but for some reason i think old emails hanging around on systems/ devices at both ends..seem to have an an effect on creating/maintaining current/new account.
That's just weird, @Morganzola1. The new email address should suffice (though Talktalk does hang on to details long after you leave and after you would have access to them yourself).
Businesses have to hang onto accounts for years (similar to self-employed individuals) for HMRC etc.
My Email address wasn't the same as previously. I set up my new plan with a different addess (the outlook one) but it seemed a couple of my old Tiscali/Talk Talk address were floating around in the autofill and just in the system generally..with a bit of messing about i got the account active again. I was informed it wouldn't matter..on here and over the phone..Fingers crossed it will stay active now. My home address/billing address has naturally stayed the same since i was previously with Talk Talk. Thanks for all your help up until now.
Usually the advice for a returning customer is not to use the same address for billing as before, @Morganzola1. So it's odd that they seemed to think it wouldn't matter!
Hi Arne. I've sorted it. Previously i mentioned an old email address registered with a previous talk talk/tiscali account that finished in 2018. I was told by people at talk talk this wouldn't conflict. I've made sure that any memory or trace of passwords for that old account have been deleted. Seems to have done the trick..even though old previous account details still show up on My account when logging in. This message should maybe be passed on to other customers in a similar situation. Hopefully the account won't go down again..Fingers crossed!
Same thing I'm afraid..same register form..not working..just comes up with 'technical error..try again'..I can't understand it as it has worked previously and my outlook address is most definitely the one i set up the plan with..
I'd rather use this address..plus it's what i registered my plan with. It's been proven to work so cant understand why talk talk can't reset it. Should i try sorting on chat again? I think I've done it about 3 times now but it is time consuming unfortunately. Anything else you spot or can advise please let me know. Thanks Arne.
Hi Arne. Thanks again for response. I've tried re registering before and it just comes up with a technical error message. It's still doing this..i don't know why the system keeps deleting my online account. I've spent a lot of time on chat/phone calls over the last couple of months trying to sort. It's proven my email address works. But after a few weeks it goes down again. I did receive an email re refreshing my talk talk email account recently. I don't have a talk talk email address and don't wish for one. The registered address when setting up plan is the outlook one. Would this be the problem/conflict?
Thanks again for response. I didn't click on the link initially as by the time Arne had sent it the issue had been dealt with..alas it is still recurring and i don't know why. Nobody seems to be able to fix the glitch or whatever it is. Initially i was supposed to have a Welcome pack come through the post re. setting up My Account as well..this never came even though i've requested it a few times since. Any ideas on how to get me back up and running with online 'My Account' greatly appreciated.
Thanks for response Arne. I've tried all of the obvious stuff. It states my email isn't recognized either..even though it's the one i set up my plan with..so i can't change password. Every time i get the online account reactivated it goes down again. Getting tiresome now. The link you sent on initial reply to this problem doesn't work either unfortunately..
