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Refunds

Bigj70
First Timer
Private Message

on ‎27-04-2023 12:27 PM

Message 3 of 3

I inadvertently paid my bill twice so requested a refund..blah blah 7 days etc... but it has now passed  7 days, contacted  CS and a hard to understand  agent.. saying it has been processed,  yest still nothing  in my account..

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎27-04-2023 01:46 PM

Message 1 of 3

Hi Bigj70

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎27-04-2023 01:31 PM

Message 2 of 3

Check in My Account, rather than your bank account, @Bigj70.

 

If you need further help, add your Talktalk landline number/account number to your profile for staff to identify your account. 

 

Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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