Regarding existing connection

[merlitgeorge]

I am using talk talk nearly 2 years. I don’t know why they increased price recently from 24 to 36. Could you please explain why this change 

[Arne-TalkTalk]

Hi @merlitgeorge 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[ferguson]

I have moved this to the Billing section. Please make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then they can look into this for you. 

[martswain]

Your fixed term contract or free phone boost is likely to have expired and you are now paying full price for either or both depending on your package.

Check you online bill for exact details.