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Renewed contract

Private Message TalkTalk
Message 5 of 5

I pay £35 per month for fibre 65 , contract expires May 16th.
Had an offer to renew my broadband (fibre65 )contract at a cheaper price expire on me , as I was on holiday . Went on talktalk today ,another offer was there not as good as expired offer ,but thought it was ok so I took it.  I had a message saying .” Thank you for renewing your contract. We’re over the moon you chose to stay with us”.  I took screen shots .However no email from talktalk to confirm this ,and my account says nothing . Renew my contract for £35.99 per month is now the only option available . 
Have I renewed my contract with decent offer OR not ??


Message 1 of 5

Thanks , sorted .

Message 2 of 5

@GS1057, you'll be quicker resolving this by phone / Chat over the weekend. 


Staff are not back on the forum before Tuesday because of the Bank Holiday weekend. 


Phone  / Chat should be open from 9am Saturday. 


03451 720088 

Gliwmaeden2, a fellow customer.

Message 3 of 5

So , 24+ hours later and still no confirmation email from talktalk about the renewal package that I accepted . Probably ignoring it , to put me on their dearer contract when mine runs out .😡


Community Star
Private Message TalkTalk
Message 4 of 5

Moving this to the billing section for you,  @GS1057.


Hang on to those screenshots!


Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.