Renewed contract

[GS1057]

I pay £35 per month for fibre 65 , contract expires May 16th.
Had an offer to renew my broadband (fibre65 )contract at a cheaper price expire on me , as I was on holiday . Went on talktalk today ,another offer was there not as good as expired offer ,but thought it was ok so I took it.  I had a message saying .” Thank you for renewing your contract. We’re over the moon you chose to stay with us”.  I took screen shots .However no email from talktalk to confirm this ,and my account says nothing . Renew my contract for £35.99 per month is now the only option available . 
Have I renewed my contract with decent offer OR not ??

[GS1057]

Thanks , sorted .

[Gliwmaeden2]

@GS1057, you'll be quicker resolving this by phone / Chat over the weekend. 

Staff are not back on the forum before Tuesday because of the Bank Holiday weekend. 

Phone  / Chat should be open from 9am Saturday. 

03451 720088 

[GS1057]

So , 24+ hours later and still no confirmation email from talktalk about the renewal package that I accepted . Probably ignoring it , to put me on their dearer contract when mine runs out .😡

[Gliwmaeden2]

Moving this to the billing section for you,  @GS1057.

Hang on to those screenshots!

Staff reply during the day, Monday to Friday.