Get tailored support with your TalkTalk account and bills.
on 01-11-2024 10:27 AM
I'm starting a new thread as the last one (started when I was forced to join TalkTalk from Shell in June 2024 has yielded nothing). So, I'm still waiting for a bill... let's see... FIVE months later. The call centre is unable to help as they don't know what I'm talking about, read from a script and then just make things up, and it appears I'm unable to talk to anyone in the UK... so where does that leave me ? If there's anyone here who actually works for TalkTalk who can help, please contact me. There's no point raising a complaint... so if anyone can advise if there's any way I can speak to someone in the UK would be great. Otherwise, I'll just let the contract end in Jan 26 and move to another provider. I was previously a TalkTalk customer in 2008 and they were beyond awful then, but that was then... and nothing seems to have changed. No wonder they have been top of every worst telecoms provider since then. TalkTalk must be so proud of its customer service, but more surprising is that they haven't gone bankrupt.
Thursday
Hi DianeJR
Bills are now being produced on or around the 16th of each month.
Sorry it took so long.
on 08-11-2024 11:40 AM
@DianeJR, they are just badges (and I agree, some come across as rather juvenile) but not worth getting het up about.
If you carry on posting, you might find yourself transformed into a "philosopher"! They are really pretty randomly applied.
on 08-11-2024 10:33 AM
Thanks but as they have just insulted me further by referring to me as someone who is a person who tends to use a whole lot of words without having much of anything to say... then it's unlikely I'm going to put myself out (even more than I have done so) to communicate with a company that behaves like this.
on 08-11-2024 10:12 AM
Thanks Arne... I don't really see any point in complaining as it hasn't got me very far since June. And to add insult to injury today received an email insulting me further by referring to me as a Chatterbox ! As the result of your contributions to the community, you've earned a new rank! Your new rank is: Chatterbox
on 01-11-2024 10:52 AM
Hi DianeJR
This has to be dealt with by the Shell migration team, Did you actually raise a complaint about this as there is no open complaint.
on 01-11-2024 10:51 AM
As a Shell customer you would be best to speak to the dedicated Shell Migration Team on 03451 720088.
They should be able to help you.