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UNABLE TO CANCEL SUPERSAFE BOOST DUE TO PENDING ORDER

sludge94
Popular Poster
Private Message

on ‎09-06-2023 08:39 AM

Message 3 of 3

I need to cancel the supersafe boost, as I do not use it and do not want to incur charges when the free trial ends.  However if I try to turn it off, it says I have orders pending (which is incorrect).  I need someone to shift the pending order and cancel the boost for me please.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎13-06-2023 01:08 PM

Message 1 of 3

Hi @sludge94

 

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎09-06-2023 09:43 AM

Message 2 of 3

Moving this to the billing section for you, @sludge94. It's a problem in My Account. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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