My Account - Manage telephone add-ons "experiencing technical Issues"

[BillCl]

Hi,

I'm trying to change my telephone boosts but keep receiving the following error:

We are currently experiencing technical issues with My Account.

We are working hard to fix the problem and the service will be available again soon.

It's not been working for a while now (weeks?).  Do you know when it will be fixed?

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. As advised, please can you create your own topic and we'd be happy to take a look for you.

Thanks

[ferguson]

@Cypher 

It is best to start your own topic so that the support team can look into this individually for you. 

[Cypher]

I'm also experiencing this while trying to change my phone package, was it really not fixed yet?

[Arne-TalkTalk]

Hi BillCl

The discount was requested on the 10th so will have been too late for this bill, I will add a credit for this bill. 

The next bill should be what was agreed. 

[Gliwmaeden2]

The bill is made up a couple of days before it is issued, so it's likely that by the time the Boost discount had been put in place it had been pipped at the post by the billing system.

It can't be changed after issue, but the difference should be credited on next month's bill. @Arne-TalkTalk can check that for you.

[BillCl]

Hi,

The link didn't work but now with a different error, please see my reply to your PM.

But now I seem to have an additional problem, because "my account" didn't work I contacted TalkTalk by phone as helpfully advised by @Gliwmaeden2  earlier in the thread as my Unlimited UK calls discount of £9.00 was expiring on 12/05/2023.

We agreed a half price discount and I would pay £8.00 a month and received an email confirmation on 10/05/2023. But my latest bill dated 11/05/2023 has a charge of £16.00 less a small discount for the last day of my previous discount.  Are you able to view my account (as I can't) and check that the half-price discount has been applied?

Thanks

1. [2]  Your Unlimited UK Calls Boost Discount for 18 months, saving you £0.59, ends this month on 12/05/2023.

Your discounts applied	· 18 Months Half Price Unlimited UK Calls Boost
You've removed	· Unlimited UK Calls Boost - £9 Discount for 18 Months

[Arne-TalkTalk]

Hi BillCl

The link will time out.

I will resend it.

[BillCl]

Hi Arne,

I've responded to your PM, unfortunately the link in the PM didn't work for me.

[Arne-TalkTalk]

Hi @BillCl 

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[Gliwmaeden2]

If it's important to add/remove a boost, @BillCl, contact Talktalk directly if you can't appear to access this option on My Account. 

Hours and other details:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529