My Account - Manage telephone add-ons "experiencing technical Issues"
on 08-05-2023 10:36 PM
Message 11 of 11
Hi,
I'm trying to change my telephone boosts but keep receiving the following error:
We are currently experiencing technical issues with My Account.
We are working hard to fix the problem and the service will be available again soon.
It's not been working for a while now (weeks?). Do you know when it will be fixed?
Labels:
- Labels:
-
Boosts
-
My account
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10 REPLIES 10
on 13-06-2023 08:43 AM
Message 1 of 11
Hello,
I'm sorry to hear this. As advised, please can you create your own topic and we'd be happy to take a look for you.
Thanks
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on 09-06-2023 07:16 PM
Message 2 of 11
It is best to start your own topic so that the support team can look into this individually for you.
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on 09-06-2023 07:10 PM
Message 3 of 11
I'm also experiencing this while trying to change my phone package, was it really not fixed yet?
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on 12-05-2023 11:22 AM
Message 4 of 11
Hi BillCl
The discount was requested on the 10th so will have been too late for this bill, I will add a credit for this bill.
The next bill should be what was agreed.
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on 12-05-2023 10:32 AM
Message 5 of 11
The bill is made up a couple of days before it is issued, so it's likely that by the time the Boost discount had been put in place it had been pipped at the post by the billing system.
It can't be changed after issue, but the difference should be credited on next month's bill. @Arne-TalkTalk can check that for you.
Gliwmaeden2, a fellow customer.
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on 12-05-2023 10:26 AM
Message 6 of 11
Hi,
The link didn't work but now with a different error, please see my reply to your PM.
But now I seem to have an additional problem, because "my account" didn't work I contacted TalkTalk by phone as helpfully advised by @Gliwmaeden2 earlier in the thread as my Unlimited UK calls discount of £9.00 was expiring on 12/05/2023.
We agreed a half price discount and I would pay £8.00 a month and received an email confirmation on 10/05/2023. But my latest bill dated 11/05/2023 has a charge of £16.00 less a small discount for the last day of my previous discount. Are you able to view my account (as I can't) and check that the half-price discount has been applied?
Thanks
[2] Your Unlimited UK Calls Boost Discount for 18 months, saving you £0.59, ends this month on 12/05/2023.
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on 11-05-2023 01:55 PM
Message 7 of 11
Hi BillCl
The link will time out.
I will resend it.
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on 11-05-2023 12:36 PM
Message 8 of 11
Hi Arne,
I've responded to your PM, unfortunately the link in the PM didn't work for me.
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on 09-05-2023 01:44 PM
Message 9 of 11
Hi @BillCl
I can help with this I first need to confirm some security questions
I have sent you a PM on the community
Regards
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on 08-05-2023 10:56 PM
Message 10 of 11
If it's important to add/remove a boost, @BillCl, contact Talktalk directly if you can't appear to access this option on My Account.
Hours and other details:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Gliwmaeden2, a fellow customer.
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