You sometimes have to refresh the screen as it doesn't show if the service is too busy
Also pop up blockers can cause it not to show so disable these if you use them.
Are you using this page?
https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
