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Why request to pay bill by Card?

Billx
Philosopher
Private Message TalkTalk

on ‎02-05-2024 07:01 PM

Message 5 of 5

Why is there an invitation to pay the current month's bill, by card payment, when the account is already nicely set up, so that TalkTalk collects the amount via direct debit? Am I invited to pay for it twice?

 

Billx_0-1714672709618.png

Not a big issue, but annoying.

 

Bill

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4 REPLIES 4

fr8ys
Community Star
Private Message TalkTalk
In response to Billx

on ‎02-05-2024 09:04 PM

Message 1 of 5

No problem at all. If you have DD set up you ignore it, if not then you pay by card.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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ferguson
Community Star
Private Message TalkTalk
In response to Billx

on ‎02-05-2024 09:00 PM

Message 2 of 5

If you have a DD payment set up just ignore it, it's fairly standard to see that sort of thing. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Billx
Philosopher
Private Message TalkTalk
In response to fr8ys

‎02-05-2024 08:49 PM - edited ‎02-05-2024 08:51 PM

Message 3 of 5

So you do see my problem? Perhaps they can rearrange the Bill site a bit.

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fr8ys
Community Star
Private Message TalkTalk

on ‎02-05-2024 08:33 PM

Message 4 of 5

It's there for everyone. Part of the Bill site.

 

Probably so you can make part payments during the month if you wish.

 

I wouldn't do it once the bill has been processed as you may find it's still taken automatically.

 

I have a similar screen on my credit card account to make a payment. It didn't help as they still took a DD payment on the due date.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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