Wrongly charged for engineer visit

[Coazzi]

I'm being wrongly charged for a missed engineer visit on 10th September.

I had three engineer visits on 6, 9, and 13th September. No engineer visit on the 10th.

[Arne-TalkTalk]

If you log into My Account click on My Bills you will see the updated balance at the top of the page.

[Coazzi]

Thanks for this.

Is the account balance the corrected sum minus the engineer charge?

Coazzi

[Arne-TalkTalk]

Hi Coazzi

I can see a credit has been applied for the charge, this may have been applied to late to stop the direct debit but will show as a credit that you can ask for a refund via My Account 

Regards

[Gliwmaeden2]

@Coazzi, this board is not staffed every day, so it can take longer to pick messages up.

If the fee is not justified, it will certainly be waived, but, if you possibly can, ensure that your funds can cover the current bill as it stands.

The bill you were issued with cannot be altered (same as a printed bill). If you are in time, however, the charge would simply not be taken and the next bill will show all the details. If not in time for changes, the amount can be credited back. 

Direct Debit instructions are sent a few days before the money is due, so this may go through at the full amount. 

[Coazzi]

Hi,

Can a member of staff look into this situation for me please.

The bill with this charge is due on 11th October. I was hoping it could be resolved before then.

Coazzi

[ferguson]

This has been flagged up to the support team for you, but bear in mind that they won't be back online until Monday.