It always takes a while as you paid in advance and the billing cycle simply continues on the normal dates to show exactly how much you are in credit by, and a subsequent bill confirming £0.00 balance.
You can claim back the surplus via My Account, using the bank details still in place.
If you stop the Direct Debit too soon, a cheque can be issued, but it's less efficient, @kkkev11.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
