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davemk39 · ‎10-11-2023

i thought id ask for an upgrade

im on a fibre65 contract until 2025

i asked for fibre250

was told i would have to pay a breaking contract fee of £197

i was out of there faster than you can say "holymoly"

lets face it, thats taking the ****

Gliwmaeden2 · ‎11-11-2023

People can't assume that VOIP will come automatically with any of the Full Fibre services, @davemk39.

It must be ordered WITH the order for Full Fibre, not added later.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

ferguson · ‎11-11-2023

Top tip: the Hub 2 works just fine with Full Fibre, in fact many prefer it to the eero, myself included, just saying! 🙂

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

davemk39 · ‎11-11-2023

it looks like G fast was the issue and cause for breaking contract.

i contacted them again to ask about upgrading to full fibre 150 and there was no mention of contracts.

i was also told i can have a landline with full fibre 500.

nowhere does talktalk site mention this

so you have to assume you can get landline with full fibre 900 too.

thanks for all the help,

i didnt upgrade as the thought of setting up an eero6 after i had just set up a hub2 would do my head in.

Gliwmaeden2 · ‎10-11-2023

Yes, probably just G. Fast, though Talktalk is not clear in their terminology.

However, those that are definitely Full Fibre seem to be labelled as such on the tin.

Useful details on this site explain why there is such a muddle, @davemk39:

https://www.choose.co.uk/broadband/guide/ultrafast-broadband/

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

ferguson · ‎10-11-2023

Looking yet again, it is not "Full Fibre" though, so perhaps only with G.fast?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

ferguson · ‎10-11-2023

So it is, buried in the small print for some reason rather than on the main Compare our Broadband Deals page?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Gliwmaeden2 · ‎10-11-2023

One-off charges are listed here, @davemk39:

http://community.talktalk.co.uk/pricing

There is a Fibre 250 package listed, but "subject to availability":

https://www.talktalk.co.uk/

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

ferguson · ‎10-11-2023

I would definitely call to discuss your options further, the best number for the customer loyalty team is 0345 172 5157. I am not aware that they offer a Fibre 250 package, though?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

davemk39 · ‎10-11-2023

its mental considering the package i wanted would mean an increase in monthly bill

to what i'm paying now and i was ok with that.

Gliwmaeden2 · ‎10-11-2023

Sometimes mid-contract fees have been charged for changes @ £30.00, @davemk39, but NEVER what you have been quoted - that's totally off the scale!

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

davemk39 · ‎10-11-2023

chat box

davemk39 · ‎10-11-2023

thats what i was told. it stinks

it now means no one can upgrade packages until contract has ended

i can understand it if i was clearing off to bt but im not.

Arne-TalkTalk · ‎10-11-2023

Hi davemk39

That doesn't sound right, there shouldn't be a contract breakage fee for an upgrade as a new contract will be started.

Might be worth calling again.

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