voice mail

[#disgruntled]

How does one remove basic voicemail, I have just wasted 57 minuets of my life on Chat with no success, Does anyone have a solution.

[Arne-TalkTalk]

Thanks for the update, glad its sorted.

[#disgruntled]

Hi @Arne-TalkTalk,

I've tested the line again and it appears that the voicemail service has now finally been removed. 

Many thanks for all your help.

[Arne-TalkTalk]

Can you test to see if it says welcome to TalkTalk voicemail 

[#disgruntled]

Hi @Arne-TalkTalk,

I'm using a BT Freestyle 710 phone handset and it doesn't have an inbuilt answering machine.

[Arne-TalkTalk]

Hi @#disgruntled

Voicemail is off on the line, can you confirm that your handset doesn't have a built in answer machine.

[Arne-TalkTalk]

I have asked the provisioning team for an update.

[#disgruntled]

@Arne-TalkTalk 

Still no change. Standard voicemail service is still active on the account.

[Arne-TalkTalk]

I will go back to the provisioning team,  there is a chance it may take a few hours to update.

[#disgruntled]

Hi @Arne-TalkTalk 

Thanks for getting back to me.

I've just tested now and unfortunately calls are still going to voicemail if unanswered or the line is engaged.

[Arne-TalkTalk]

HI @#disgruntled

Can you test the line now, it should be off now. 

[#disgruntled]

Hi @Arne-TalkTalk,

I just wanted to check whether you added/removed the standard voicemail service, as I didn't receive any auto-generated emails?

Thanks

[Arne-TalkTalk]

Ok, @#disgruntled  as I said before its not showing as active at our side, it must be live on the network, what we normally do in this situation is add it on our side , then remove it which usually works, So  I will do that now, be aware this will trigger some Auto Emails please ignore them. 

[#disgruntled]

Hi @Arne-TalkTalk,

No, so far I haven't been able to get the standard (1571) voicemail service removed. I don't want people to be able to leave messages on my VOIP landline, so I would appreciate it if you can get this disabled.

Customer Services (both phone & chat) have not been able to help and only seem to know about Voicemail Plus.

Thanks

[Arne-TalkTalk]

Hi @disgruntled

its not showing as active on your account. 

Did you get this removed?

[Gliwmaeden2]

Is there no box to untick in My Account, @#disgruntled?

Voicemail Plus took over from basic voicemail so long ago now, the process seems lost in the mists of time. I remember removing it when they first announced the Plus version.

Reading this, you may well not be able to see an option to remove it:

 

Chat agents probably cannot see this either.

I'll move this to billing for @Arne-TalkTalk to remove it manually from your service.