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Message 16 of 16

How does one remove basic voicemail, I have just wasted 57 minuets of my life on Chat with no success, Does anyone have a solution.

15 REPLIES 15

Staff

Message 1 of 16

Thanks for the update, glad its sorted.

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Message 2 of 16

Hi @Arne-TalkTalk,

I've tested the line again and it appears that the voicemail service has now finally been removed.

Many thanks for all your help.

Staff

Message 3 of 16

Can you test to see if it says welcome to TalkTalk voicemail

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Message 4 of 16

Hi @Arne-TalkTalk,

I'm using a BT Freestyle 710 phone handset and it doesn't have an inbuilt answering machine.

Staff

Message 5 of 16

Hi @#disgruntled

Voicemail is off on the line, can you confirm that your handset doesn't have a built in answer machine.

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Staff

Message 6 of 16

I have asked the provisioning team for an update.

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Message 7 of 16

Still no change. Standard voicemail service is still active on the account.

Staff

Message 8 of 16

I will go back to the provisioning team, there is a chance it may take a few hours to update.

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Message 9 of 16

Hi @Arne-TalkTalk

Thanks for getting back to me.

I've just tested now and unfortunately calls are still going to voicemail if unanswered or the line is engaged.

Staff

Message 10 of 16

HI @#disgruntled

Can you test the line now, it should be off now.

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Message 11 of 16

Hi @Arne-TalkTalk,

I just wanted to check whether you added/removed the standard voicemail service, as I didn't receive any auto-generated emails?

Thanks

Staff

Message 12 of 16

Ok, @#disgruntled as I said before its not showing as active at our side, it must be live on the network, what we normally do in this situation is add it on our side , then remove it which usually works, So I will do that now, be aware this will trigger some Auto Emails please ignore them.

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Message 13 of 16

Hi @Arne-TalkTalk,

No, so far I haven't been able to get the standard (1571) voicemail service removed. I don't want people to be able to leave messages on my VOIP landline, so I would appreciate it if you can get this disabled.

Customer Services (both phone & chat) have not been able to help and only seem to know about Voicemail Plus.

Thanks

Staff

Message 14 of 16

Hi @disgruntled

its not showing as active on your account.

Did you get this removed?

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Message 15 of 16

Is there no box to untick in My Account, @#disgruntled?

Voicemail Plus took over from basic voicemail so long ago now, the process seems lost in the mists of time. I remember removing it when they first announced the Plus version.

Reading this, you may well not be able to see an option to remove it:

Chat agents probably cannot see this either.

I'll move this to billing for @Arne-TalkTalk to remove it manually from your service.

Gliwmaeden2, a fellow customer.