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Broadband help

For queries about your TalkTalk broadband service.

12Mbps speed for 65Mbps broadband

yjiang
Conversation Starter
Private Message TalkTalk

on ‎23-11-2025 07:08 PM

Message 32 of 32

Today I found my broadband download speed decreased to 12Mbps and upload speed to 5Mbps. It seems to be 65Mbps yesterday. Could you please help to fix it. Thanks!

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31 REPLIES 31

yjiang
Conversation Starter
Private Message TalkTalk
In response to KeithFrench

on ‎23-11-2025 10:27 PM

Message 21 of 32

IMG_2163.jpeg

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎23-11-2025 10:22 PM

Message 22 of 32

Unless it is a prefiltered master socket, it must have a microfilter. Please could you take a photo of it & include it in your reply?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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yjiang
Conversation Starter
Private Message TalkTalk
In response to KeithFrench

on ‎23-11-2025 10:21 PM

Message 23 of 32

I have no idea about microfilter. The router is connected to a socket through a phone line without any filter.  

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KeithFrench
Community Star
Private Message TalkTalk

on ‎23-11-2025 10:17 PM

Message 24 of 32

What about trying what I have just suggested?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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yjiang
Conversation Starter
Private Message TalkTalk
In response to fr8ys

on ‎23-11-2025 10:16 PM

Message 25 of 32

I tried rebooted several time by power buttons or by software reboot in route web GUI. Neither does work. 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎23-11-2025 10:14 PM

Message 26 of 32

Hi @yjiang 

 

Have you tried temporarily connecting the router to the test socket behind the Master Socket's removable faceplate? Use a new or known good microfilter when you do this.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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yjiang
Conversation Starter
Private Message TalkTalk
In response to KeithFrench

on ‎23-11-2025 10:12 PM

Message 27 of 32

Not thorough Fibre and it is copper wires. This was confirmed by engineer visited last time. 

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yjiang
Conversation Starter
Private Message TalkTalk
In response to Divsec

on ‎23-11-2025 10:11 PM

Message 28 of 32

I do not know. Nobody told me how the issue was resolved.

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Divsec
Community Star
Private Message TalkTalk

on ‎23-11-2025 09:59 PM

Message 29 of 32

Hi @yjiang good advice from @fr8ys and @KeithFrench @ looks like a repeat of your issue back in July, how was that resolved? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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KeithFrench
Community Star
Private Message TalkTalk

on ‎23-11-2025 09:52 PM

Message 30 of 32

How is your Fibre 65 delivered, via Fibre To The Cabinet (FTTC) and copper wires to your property or Full Fibre?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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fr8ys
Community Star
Private Message TalkTalk

on ‎23-11-2025 09:51 PM

Message 31 of 32

What have you tried yourself so far to try and improve the speed?

 

For example, rebooting the router? Turning the router off for 30 minutes to establish a new session? Run a line test within My Account?

 

If you haven't tried these could you do so and advise if any improvement or no change please.

 

Staff will then pick up tomorrow when they are back.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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