5 GHz dropping

[Andries]

I have new router (joined April 11th) and everything is working fine except the 5GHz band. Discovered this through my LSX II KEF speakers. I need to switch these on/off frequently to reconnect. Checking my router 5 GHz had nothing connected. Most of the equipment switches to 2.4 GHz (like my iphone) but the KEF's are locked to a band.

[KeithFrench]

Hi @ianfirth99 

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

[ianfirth99]

I am having exactly the same issue with the 5Ghz network dropping but the 2.4Ghz remains on.

From the router dashboard the 5Ghz shows as being on but is not visible on any devices.

Only a router reboot will fix the issue.

Any help would be appreciated.

I have been a Talk Talk customer for just over a month and this is not a very good start

Thanks in Advance

[KeithFrench]

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

[Andries]

They work on both bands, but only 1 at a time. KEF recommends 5 GHz for reasons of bandwidth, they also recommend to rename the SSID (to prevent automatic switching) and band steering (if that is the correct term).
Further I have disabled MAC filtering completely and fixed the channel (no auto)..

[KeithFrench]

Hi @Andries 

Do these speakers only work on the 2.4GHz band only? If so, I am puzzled as to why you think that the 5GHz band is dropping.

[Andries]

Hi Keith it's a Sagecom 5364 and the speakers are KEF LSX II, they have advised me to go back to 2.4 GHz to see if the issue persist. I am happy to do that, but it wouldn't really solve the issue of course. 

[KeithFrench]

Hi @Andries 

@Debbie-TalkTalk has asked me to help you. First of all please can you tell me the make & model of the router that you are using?

[Debbie-TalkTalk]

Hi Andries

Our Community Star @KeithFrench provides really good advice on improving wireless performance. Could you help please Keith?

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue.  Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.  If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc.  one of the TalkTalk team will jump in and help out.

[Andries]

Sorry new on the forum, but found the reply button 🙂

Yes I did previously split as this is a recommendation from KEF.

Basically I alwyas identified the 5 GHz as a separate network to manage the load,

[Andries]

Yes did reset, I've been ongoing experimenting with router settings to get it working (like cancelling MAC filtering) etc. To no avail.
Previous router from UW had no issues.

[Andries]

And split the names into one that identifies as 5GHz (also KEF recommendation).

[Debbie-TalkTalk]

Hi Andries

Thanks for confirming.

Did you previously split the SSID's on the router?

[Andries]

Sure,  several times. Also cancelled bandsteering (as KEF recommends).
When I looked in the router there was nothing connected this morning (should be 3 devices)

[Debbie-TalkTalk]

Hi Andries

I'm sorry to hear this.

Have you tried resetting the router? (pin hole reset for ten seconds)