5ghz channel disappeared

[CMJTW]

I have been having internet problems for a number of days. The initial problem was at the local exchange which has now been rectified following a visit by Openreach.

I now have a problem with my router in that the 5ghz band cannot be found by any of my devices. I have changed the channel to Auto from 36 but the network is still not visible.

[Michelle-TalkTalk]

Hello,

I'm glad to hear this and thanks for confirming 🙂

Michelle

[CMJTW]

I did a Ferranti reset and it is now working 

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[CMJTW]

Thank you. I am currently in the middle of watching the replay of the qualifying of the Japanese Grand Prix so I will do it tonight.

[KeithFrench]

S I said it does not matter if it is the 5364 or the 5464, they are both affected by this bug.

[CMJTW]

FAST 5364 AC1200 Dual-Band Wi-FI Router

[KeithFrench]

OK, it doesn't matter which one, the 5364 or the 5464. There is a bug in firmware V174 that if a WiFi band is disabled & later re-enabled, it does not come back as it should. Until the next firmware version becomes available, the only workaround is to do a factory reset in the router's configuration. Please do this & see if that sorts the problem.

[CMJTW]

It is a Sagecom

[KeithFrench]

What make/model of router are you using?