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Broadband help

For queries about your TalkTalk broadband service.

A month later and I'm still awaiting my returns bag for my router

greengardener+8
First Timer
Private Message TalkTalk

Friday

Message 4 of 4

I left Talk Talk and have been promised - on two separate occasions - that my returns bag was on it's way.  So far - nothing. What can I do?

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3 REPLIES 3

Chris-TalkTalk
Support Team
Staff
Private Message
In response to greengardener+8

Monday

Message 1 of 4

Hi greengardener+8,

 

I'm sorry about the delay. The problem is that when an account is disconnected we can't order anything, including a returns bag, through the normal process. A returns bag is usually sent out automatically within a month of an account being disconnected but this has also been escalated to have a returns bag sent. Could you give it a few more days, hopefully you'll receive the returns bag later this week, if not please let us know

 

Chris

Chris, Community Team 

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greengardener+8
First Timer
Private Message TalkTalk

Friday

Message 2 of 4

Thanks.  I'm not holding my breath but I do believe in miracles!

Gliwmaeden2
Community Star
Private Message TalkTalk

Friday

Message 3 of 4

Staff should be able to get one to you next week, @greengardener+8, if you make sure that your community forum profile details are completed. 

 

They need this done to correctly identify your account. So go via your avatar; settings; drop down menu. Add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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