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For queries about your TalkTalk broadband service.

A month later and I'm still awaiting my returns bag for my router

greengardener+8
First Timer
Private Message TalkTalk

on ‎13-09-2024 09:35 PM

Message 4 of 4

I left Talk Talk and have been promised - on two separate occasions - that my returns bag was on it's way.  So far - nothing. What can I do?

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3 REPLIES 3

Chris-TalkTalk
Support Team
Staff
Private Message
In response to greengardener+8

on ‎16-09-2024 07:37 AM

Message 1 of 4

Hi greengardener+8,

 

I'm sorry about the delay. The problem is that when an account is disconnected we can't order anything, including a returns bag, through the normal process. A returns bag is usually sent out automatically within a month of an account being disconnected but this has also been escalated to have a returns bag sent. Could you give it a few more days, hopefully you'll receive the returns bag later this week, if not please let us know

 

Chris

Chris, Community Team 

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greengardener+8
First Timer
Private Message TalkTalk

on ‎13-09-2024 10:05 PM

Message 2 of 4

Thanks.  I'm not holding my breath but I do believe in miracles!

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎13-09-2024 09:48 PM

Message 3 of 4

Staff should be able to get one to you next week, @greengardener+8, if you make sure that your community forum profile details are completed. 

 

They need this done to correctly identify your account. So go via your avatar; settings; drop down menu. Add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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