Access to Port 445 blocked

[ettasimone]

I'm working from home and my work IT have said that I need access to Port 445 in order to access the work drives and that this has been blocked by my internet service provider. Can someone help

[Debbie-TalkTalk]

Hi Loretta

I'm so glad to hear this, thanks for letting us know 🙂

Debbie

[ettasimone]

Hi, I have just tested and it worked, I can access the Drive I need to access. Thank you for your help. 

[Michelle-TalkTalk]

Hello,

We've made an additional change to the firmware. Please can you try retesting the VPN again and letting us know how you get on.

Thanks

[Debbie-TalkTalk]

Hi Loretta

Sorry for the delay. I'm still waiting on additional information from our Devices Team.

Debbie

[Debbie-TalkTalk]

Hi Loretta

I'm just checking with our Devices Team to see if there is anything else we can try.

I will post back shortly.

Thanks

[KeithFrench]

Hi @ettasimone 

Did you ask your employer which VPN client (the software you use on your PC to connect to your work's network) they have installed on your PC? If I know which one it is, I might be able to test it on my PC (I don't want any details about your work).  I will try to test it on a public server somewhere.

[ettasimone]

Hi, I have just checked this morning and it is already set to medium. 

[Debbie-TalkTalk]

HI Loretta

Did you try the different firewall settings?

[Debbie-TalkTalk]

HI Loretta

If you log into the router admin page using the router admin password from the back of the router.

Under internet settings / advanced settings / access control. 

Dashboard - see Wi-Fi settings - manage advanced settings - access control - firewall.

Thanks

[ettasimone]

Thanks, how do I change my router settings?

[Debbie-TalkTalk]

HI Loretta

Your IT department will install software (vpn client) on your laptop.

We don't block VPN but we did have an issue with the previous firmware and certain VPN clients. This has since been resolved with the latest update to your router firmware.

One last thing I can suggest is to check the firewall level in your router settings. If this is set to high then please can you try changing this to medium?

Thanks

[ettasimone]

Hi, can you explain what you mean by VPN client. I don't know what that means. I am using a VPN. 

[ettasimone]

Hi, I did respond when you asked this, I said I am using a VPN, and I don't know what you mean by client. I don't work in IT so that doesn't mean anything to me. 

[Debbie-TalkTalk]

Hi @ettasimone 

Please can you confirm which VPN client you are using?

[KeithFrench]

Hi @Debbie-TalkTalk I did ask exactly this back in post #14, but I have had no response from @ettasimone on this.

[Debbie-TalkTalk]

Hi

We don't block ports. Are you using a VPN client on the laptop?

[ettasimone]

Hi, I am working on a company laptop at home. 

[ettasimone]

Hi, I powered down my router this morning for 30 minutes, IT still say I don't have access to Port 445. This is what they have said:

Unfortunately the port still hasn't been opened for you. At this point I'd provide this screen shot and explain the work that they've carried out hasn't worked. Additionally, if you ask them to provide proof to us that they have opened it, this should give us a good idea as to whether they have tried to open the port.

Thanks

Loretta

[Debbie-TalkTalk]

Hi Loretta

How are you getting on?

[KeithFrench]

Hi @ettasimone 

Just to confirm, we have been working on the assumption that you are trying to access resources at work via TCP port 445 and not something on a PC at home from work. Is this correct? The direction of the connection to port 445 is crucial to understand your problem & rectify it.