Add a port

[CarolL1]

I have a package which includes an EERO 6 router. My problem is that it comes with only two ports. One will be used for the EERO connection, one for the landline , and I also have a HIVE heating system which I need to plug into the router. I

[KeithFrench]

No @CarolL1 

However, please respond with the information I requested in my previous post, where @Michelle-TalkTalk asked me to help you. I first need to make sure that what you have is actually a switch, some manufacturer's claims can be misleading.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

[CarolL1]

Is there another option instead of a switch to add more usb ports to the Eero?

[KeithFrench]

Hi @CarolL1 

@Michelle-TalkTalk has asked me to help you. It would therefore seem like a problem with the switch, or the combination of your Hive and the switch, what/model is it? Do other devices connected to the switch work OK?

[Michelle-TalkTalk]

Morning,

@KeithFrench - Do you have any suggestions please?

Thanks

Michelle

[CarolL1]

Thank you for your help.  The Hive is brand new and works with eero but intermittent with switch 

[Michelle-TalkTalk]

Hi CarolL1,

Would it be possible to test the Hive directly at the eero to see if this works? This will help identify where the issue lies.

Thanks

Michelle

[CarolL1]

Thank you for your help.  Still not working.  The eero i have has 2 ports one for phone one for router.  I have the router and switch now connected to it and phone to switch. Hive is on switch.

[Chris-TalkTalk]

Hi CarolL1,

Is the hive currently connected to the switch? If it is could you try connecting it directly to the eero and check if it then works

Chris

[CarolL1]

I have one connected to the switch and one to the router

[Karl-TalkTalk]

Hi

If you connect the hive directly into one port of the eero, and the switch into the other port, does the hive work then ?

Thanks  

Karl. 

[CarolL1]

Hi Karl,

I purchased a 5 gigabit switch and connected my hive yo the switch but the hive app tells me I'm not connected to Internet.  Everything else is working okay.  Where am I going wrong?

[Karl-TalkTalk]

Hi

The EERO will only have 2 ethernet ports as many devices will connect over Wi-Fi  If more ports are required, you can purchase an ethernet 5 port switch for around £10 to allow you to connect more devices.

These can be purchased online from many retailers.

Thanks  

Karl.