My broadband speed suddenly dropped about a week ago from the expected 50 to 70Mbps (I have what seems to be now called Fibre 65) to never more than 20Mbps (or one day to 0.7Mbps!!!) - this explained why my own very simple small website was suddenly taking 10 times longer than usual for simple web pages to render.
I contacted TalkTalk and, after performing remote tests which they said showed the download speed to my house was ~70Mbps, they agreed to send an engineer to investigate.
He came, did some tests, then told me he would recommend that I be sent a new Router, as that seemed the most likely cause of the problem.
I got a text saying "Your problem has been fixed".
But it hasn't. Can somebody here from TalkTalk help me with getting a new Router sent to me?
Thank you.
