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Broadband help

For queries about your TalkTalk broadband service.

An engineer visited and said I should be sent a new router. But it hasn't happened

philip_e18X
Team Player
Private Message
Message 21 of 21

My broadband speed suddenly dropped about a week ago from the expected 50 to 70Mbps (I have what seems to be now called Fibre 65) to never more than 20Mbps (or one day to 0.7Mbps!!!) - this explained why my own very simple small website was suddenly taking 10 times longer than usual for simple web pages to render.

I contacted TalkTalk and, after performing remote tests which they said showed the download speed to my house was ~70Mbps, they agreed to send an engineer to investigate.

He came, did some tests, then told me he would recommend that I be sent a new Router, as that seemed the most likely cause of the problem.

I got a text saying "Your problem has been fixed".

But it hasn't. Can somebody here from TalkTalk help me with getting a new Router sent to me?
Thank you.

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