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For queries about your TalkTalk broadband service.

And less than 2 months and I am again without internet... A-Level exams, mocks GSC - Joke!

Agnes1
Team Player
Private Message

‎21-05-2023 07:49 PM - edited ‎21-05-2023 07:50 PM

Message 6 of 6

And here I am again...less than 2 months since the last reported fault and again I have no internet. Same story, a few days earlier internet intermittently and now all signal lost.

I have a son who is taking the A-level exams, can you imagine the frustration????
And a daughter GSCE. PLEASE  a quick FIX!!


This is a joke and a mockery!

Ok, I got a reimbursement from the lack of internet for early and what...as a punishment I do not have it again.

In fact I demand an immediate repair, because it is impossible to live with Talk talk.

After being a regular customer for several years this service is insensitive. Can you please explain this? Perhaps you could say straight away that you can't cope?
I wait until September and you have one less customer.

Could you please ask for a tip and explain what this is all about? No more talk talk in my area or what?

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5 REPLIES 5

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Agnes1

on ‎23-05-2023 06:42 AM

Message 1 of 6

Morning,

 

Ok thanks for the update and please let us know if you need any assistance.

 

Thanks

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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Agnes1
Team Player
Private Message
In response to Michelle-TalkTalk

on ‎22-05-2023 06:22 PM

Message 2 of 6

is ok now, I hope the stability will improve for next month, at least for a end of schools exams. Thank you.

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Agnes1
Team Player
Private Message
In response to ferguson

on ‎22-05-2023 06:21 PM

Message 3 of 6

They rang us and confirm over the telephone, what it will be done, and when was done, so was confirmed with them.

They change lots of things, cables at home, cable outside, and is playing up so often.

Today is working at the moment. 

You can close the case, I hope I do not need complain any more, it is really frustrating.

I dont know what change 

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎22-05-2023 07:55 AM

Message 4 of 6

Hello,

 

I'm really sorry to hear this. The line tests are clear, however the connection looks very unstable. If the set up hasn't changed since the engineer last checked this then the next step will be be to arrange an engineer visit to the property. If you would like to go ahead with this then please let us know and we can confirm some details with you.

 

Thanks

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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ferguson
Community Star
Private Message TalkTalk

on ‎21-05-2023 07:59 PM

Message 5 of 6

Sorry to see this.  When you last posted the support team did advise that Openreach had investigated and advised that the fault had been resolved. They also asked if you could confirm, but you didn't respond. They will of course look at this again for you as soon as they can when they are back online tomorrow. 

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