BBand speed fallen well below 21.5 Mb/s guaranteed speed

[exBT2]

Hi, BB speed fallen to 15-16 Mb/s and there is a buzzing noise during conversation on my telephone line. The router has been reset and the line noise is present with a phone plugged into the internal master socket (with router disconnected)! The BB speed has been measured using ethernet connection, not wifi.

A on-line line test shows a fault present which could not be identified and a reference given - REP-13645566. I am now locked out of further tests. 

Can you please tell me what happens next, do I have to wait for fault to be investigated? Or any other procedure? It's not clear from the test result info what follows.

Thank you,

Mike.

[exBT2]

Debbie,  Openreach have cleared the line fault. The link speed is now just above the guarantee but the speed via ethernet connection is only 16 Mb/s and it used to be around 23-26 Mb/s. Does this mean that it will take the router a while to sync to a higher speed? Nothing has changed here apart from the line fault.

Thanks,

Mike.

Oh and the TT speed test shows 'poor'

[exBT2]

Thanks Debbie, for update, no sign of Openreach yet.

[Debbie-TalkTalk]

Hi Mike

There are no updates from Openreach as yet. I will post back as soon as I have further information.

Thanks

Debbie

[Debbie-TalkTalk]

Morning Mike

I've checked for an update and this fault is still with Openreach.

I will check on this again later this afternoon for any additional updates from Openreach.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Mike

Ahh no problem 🙂

I will keep you updated.

Debbie

[exBT2]

Thank you so much, trouble shooting could not be much faster! 😁 will await BT engineers response and monitor this thread.

Best wishes,

Mike.

[Debbie-TalkTalk]

Hi Mike

Thanks for your reply.

The same fault has been detected on the line tests so I have escalated this straight over to Openreach to be investigated by a line engineer (external investigation)

I will continue to monitor for updates and I will post back on this thread.

Thanks again.

Debbie

[exBT2]

Sorry, mis-read will disconnect phone too.

[exBT2]

Thank you for speedy reply, I can remove the face plate and plug in just the phone in a couple of minutes if that's OK.

[Debbie-TalkTalk]

Hi Mike

I'm sorry to hear this.

The line test is detecting a potential line fault. Just to confirm, is the phone connected directly at the test socket at the moment?

Would it be possible to remove everything from the line including the faceplate for 30 minutes so I can run another line test?