BT whole home Wi-Fi

[MattP87]

Like all the other posts my mesh Wi-Fi system has been non functional since the latest firmware got pushed to my talktalk router.

tech support are unable to fix and state to post here

system has been tested by BT as fully operational and confirmed to be a router firmware issue.

to double check this I have taken the system to another house with Vodafone broadband and it works faultlessly.

[Michelle-TalkTalk]

Morning,

Great, thank you. I'll let the team know.

Thanks

[MattP87]

It’s the premium system.

Thanks

[Michelle-TalkTalk]

Morning,

The team have asked if you could confirm which mesh system you have please. Is the standard, premium or mini?

Thanks

[SandyNotts23]

Hi Michelle

I am also been experiencing the same problem (BT mesh with Talktalk) for the past 2 weeks, do you have any updates on possible resolutions ?

Thanks

sandy

[MattP87]

Thank you Michelle, look forward to hearing/having a resolution as this is causing a lot of disruption as the Wi-Fi signal struggles to get outside the room our routers in.

[Michelle-TalkTalk]

Hello,

Thanks for your post. I raised this over to our Devices Team last week and they said they would investigate. I've not received an update as yet but I've just chased for an update now. We will post back here as soon as they come back to us.

Thanks