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Broadband help

For queries about your TalkTalk broadband service.

BY WholeHome Wi-fi Premimum not working after router firmware update

delahan
Chatterbox
Private Message

on ‎09-08-2023 04:49 PM

Message 6 of 6

Hello,
My 3 discs BT WholeHome Wifi Premium have stopped working after the router firmware update.
Could you please update the firmware on my router, as you have done for the other users?

Thank you very much

 

Labels:
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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to delahan

on ‎10-08-2023 03:02 PM

Message 1 of 6

Hi

 

Glad to hear it.

 

Regards,

Karl. 

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delahan
Chatterbox
Private Message
In response to Michelle-TalkTalk

on ‎10-08-2023 03:00 PM

Message 2 of 6

All seem to work perfectly again. Thank you very much 

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Michelle-TalkTalk
Support Team
Staff
Private Message
In response to delahan

on ‎10-08-2023 10:24 AM

Message 3 of 6

Morning,

 

Sorry for the delay. You're now currently on the correct router firmware. Is this still not working at the moment?

 

Thanks

 

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delahan
Chatterbox
Private Message

on ‎10-08-2023 08:45 AM

Message 4 of 6

Hello Michelle,
I have updated my profile with requested information. Thanks

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎10-08-2023 05:55 AM

Message 5 of 6

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

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