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Broadband help

For queries about your TalkTalk broadband service.

Bizarre!

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 2

When I thought I'd look at router info it came up with this, using the username and password on the back of the router:

 

1000002167.jpg

This is bizarre, as I was using the connection it gives me to log in, and am using it now!

 

1000002168.jpg

Great, a clean bill of health in My Connection. 

 

Although my connection shows great speeds for Fast Broadband, however, it is still showing No History of speeds for the week.

 

1000002170.jpg

1: Is My Connection unable to read speed history for Hub 2 on a Fast Broadband connection?

 

As it is I will not be able to check for below guaranteed speeds should they arise again, other than spot checking with speed tests.

 

Why is there no linear graph showing?

 

2: Why did I get the bizarre result about the router not being connected?

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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1 REPLY 1

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi @Gliwmaeden2 

 

I'm just sending you a Private Message.

 

Thanks