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Broadband help

For queries about your TalkTalk broadband service.

Blocking PASV FTP server

gdmack
Chatterbox
Private Message

on ‎25-01-2022 12:28 AM

Message 3 of 3

This week I switched from Virgin Media to talk talk fiber 150. I am using my own Google WiFi router. Following the switch to talk talk my offsite hardware is unable to connect to a PASV FTP server operating on my home network. Does talktalk block any port ranges or FTP protocols?

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2 REPLIES 2

KeithFrench
Community Star
Private Message TalkTalk

on ‎25-01-2022 10:47 AM

Message 1 of 3

As the FTP server is on your home network, have you added port forwarding rules for TCP port 21 and as you are using it in Passive mode, have you added the range of ports that the FTP server uses for the FTP-DATA protocol? This range of ports is defined within the configuration of the FTP server.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Anonymous
Not applicable
Staff
Private Message

on ‎25-01-2022 07:33 AM

Message 2 of 3

Hello,

 

We don't block any ports. What equipment has changed? Are you using a Openreach modem or are you FTTP and are using an ONT? Does it work if you use the TalkTalk router?

 

Thanks

 

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