Broadband Router Won't broadcast an SSID

[TeeCee23]

My router isn't broadcasting an SSID on the 5GHz band. I have been in touch with your support team, they have taken me through several steps and concluded that there is a system error. They have told me that I need to escalate the issue by posting the issue on this board.

[Michelle-TalkTalk]

Hello,

Ok thanks for confirming. Yes please can the original router be returned.

Thanks 🙂

[TeeCee23]

Yes it did.

[Michelle-TalkTalk]

Morning,

I'm glad to hear this. Did you receive a router returns bag?

Thanks

[TeeCee23]

The new router arrived earlier today, I have connected it up and it works perfectly.

Should I return the old, faulty router to TalkTalk or just dispose of it?

[Debbie-TalkTalk]

Hi TeeCee23

Thank you 🙂

Debbie

[TeeCee23]

Yes, I will let you know how it compares.

Many thanks

[Debbie-TalkTalk]

Hi TeeCee23

No problem. The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie 🙂

[TeeCee23]

Yes please, that would be great.

[TeeCee23]

Hi,

Yes, I have done a full factory reset tree times using the pin hole reset for 10 seconds, but it makes no difference.

[Debbie-TalkTalk]

Hi TeeCee23

Ok, I can send a replacement router, would you like me to arrange this?

[TeeCee23]

Hi,

Yes, I have done a full factory reset tree times, but it makes no difference.

[Debbie-TalkTalk]

Hi TeeCee23

Thanks for your reply.

Have you tried factory resetting the router using the pin hole reset for ten seconds?

[TeeCee23]

Morning,

Yes, it used to work bur stopped a few weeks ago. It's a Sagemcom TalkTalk Wi-Fi Hub. Device Ver: FAST5364-3 T8.

The serial number is REMOVED

[Michelle-TalkTalk]

Morning,

Can I just confirm, did this used to work ok or has this never worked? Which router do you have please? (make and model)

Thanks