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Broadband help

For queries about your TalkTalk broadband service.

Broadband Speed Dropped

Deborah235
Team Player
Private Message

on ‎08-05-2023 06:18 PM

Message 22 of 22

Hello,

Recently (last 2-3 weeks) my download speed specifically has dropped by a good 30-35mb/s. Typically have 75mb down and 20mb up, until the last couple of weeks the speeds have been stable and performing as it should since the last time we had a BT engineer visit our household and fixed something external to our house which was February 2022.

Nothing has been changed internally and I have run tests on the test socket with the same results, I have attached an image of the broadband information if that is of any use, speed test comes back at 39mb/s down and 19mb/s up.

Thanks


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Divsec
Community Star
Private Message TalkTalk

on ‎09-05-2023 05:58 AM

Message 21 of 22

Hi @Deborah235 the team are back from hols today so should pick up your request today, have you tried powering down the router, leaving 30minutes then reconnecting? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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