Broadband Speed Dropped

[Deborah235]

Hello,

Recently (last 2-3 weeks) my download speed specifically has dropped by a good 30-35mb/s. Typically have 75mb down and 20mb up, until the last couple of weeks the speeds have been stable and performing as it should since the last time we had a BT engineer visit our household and fixed something external to our house which was February 2022.

Nothing has been changed internally and I have run tests on the test socket with the same results, I have attached an image of the broadband information if that is of any use, speed test comes back at 39mb/s down and 19mb/s up.

Thanks

[Divsec]

Hi @Deborah235 the team are back from hols today so should pick up your request today, have you tried powering down the router, leaving 30minutes then reconnecting?