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Broadband help

For queries about your TalkTalk broadband service.

Broadband and phone - not connecting

biscuitman1978
Team Player
Private Message TalkTalk
Message 7 of 7

Hi

 

I'm getting a flashing amber light on my router (standard wifi hub) and no dial tone on my landline phone.

 

I've tried an online test of the line which initially identified a fault, but I quickly received a message to say that the fault had been resolved. Despite that, the amber flashing light remains.

 

I tried turning the router off overnight and back on again this morning, but that didn't help.

 

I've also tried plugging the phone into the test socket, but again that doesn't help.

 

Would you mind running another line test?

 

Many thanks

 

 

0 Likes
6 REPLIES 6

Message 1 of 7

Hi biscuitman1978

 

I'm so glad to hear this 🙂

 

I have also sent you a Private Message with a link to a short survey for the Community.

 

Thanks

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Message 2 of 7

Openreach messaged late on the afternoon of Friday 15/07/22 to say that the issue had been resolved. My broadband is now working properly.

 

Many thanks for your assistance.

Message 3 of 7

Hi biscuitman1978

 

Openreach have now closed this fault as resolved - Fault located at PCP.

 

Is this working ok now?

 

Thanks

0 Likes

Message 4 of 7

Hi biscuitman1978

 

No problem, I will check for additional updates on Monday morning.

 

Thanks

 

Debbie

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Message 5 of 7

Many thanks, Debbie.

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi biscuitman1978

 

I'm sorry to hear this. I can see that this fault has been raised to Openreach and is under investigation with a line engineer.

 

We should hopefully have further updates from Openreach within the next 24hrs.

 

Thanks