For queries about your TalkTalk broadband service.
on 10-02-2024 08:41 PM
Broadband has been down for 2 days, tried to report fault but just get service issue message but nothing resolved.
on 13-02-2024 07:03 AM
That's great Lylac, thanks for letting me know 🙂
Chris
Chris, Community Team
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on 12-02-2024 03:35 PM
Hi Chris
Went to check if we have another router and the light is white on the current one so broadband is back up and running!
Many thanks
on 12-02-2024 01:05 PM
Hi Juliabod,
Welcome to the Community. If you still need assistance can you please start your own thread/topic and we'll be happy to helpChris
on 12-02-2024 01:04 PM
OK thanks Lylac, do you have another router that you can test with?Chris
on 12-02-2024 12:22 PM
Same! 3 days, awful service, don’t know what to do, bots everywhere, can’t call and speak with real human!
on 12-02-2024 11:46 AM
Yes there is a dial tone
on 12-02-2024 11:00 AM
OK thanks. Are you experiencing any problems with your telephone service, is there a dial tone?Chris
on 12-02-2024 10:58 AM
No it isn't. That is the issue. The orange light in on the router and every time I try a connection test it comes up with an issue.
on 12-02-2024 10:54 AM
Hi Lylac,
How are you getting on? Line test is passing but your router doesn't appear to be connected to the internet at the moment
on 10-02-2024 09:28 PM
Try to reach Chat, if you have enough data, @Lylac.
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Opening hours are from 9am on Sunday. No phone support now before Monday, and staff are not back on here either till after the weekend.
