Broadband down, cannot report fault

[Lylac]

Broadband has been down for 2 days, tried to report fault but just get service issue message but nothing resolved.

[Chris-TalkTalk]

That's great Lylac, thanks for letting me know 🙂

Chris

[Lylac]

Hi Chris

Went to check if we have another router and the light is white on the current one so broadband is back up and running!

Many thanks 

[Chris-TalkTalk]

Hi Juliabod,

Welcome to the Community. If you still need assistance can you please start your own thread/topic and we'll be happy to help

Chris

[Chris-TalkTalk]

OK thanks Lylac, do you have another router that you can test with?

Chris

[Juliabod]

Same! 3 days, awful service, don’t know what to do, bots everywhere, can’t call and speak with real human! 

[Lylac]

Yes there is a dial tone

[Chris-TalkTalk]

OK thanks. Are you experiencing any problems with your telephone service, is there a dial tone?

Chris

[Lylac]

No it isn't. That is the issue. The orange light in on the router and every time I try a connection test it comes up with an issue.

[Chris-TalkTalk]

Hi Lylac,

How are you getting on? Line test is passing but your router doesn't appear to be connected to the internet at the moment

Chris

[Gliwmaeden2]

Try to reach Chat, if you have enough data, @Lylac.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Opening hours are from 9am on Sunday. No phone support now before Monday, and staff are not back on here either till after the weekend.