Broadband dropouts

[Les52]

I am getting several dropouts each day. I have previously contacted Customer Services who siad that they have "fixed it", but clearly not. How do I get someone to check my connection and sirt the problem? I am not sure what information is required/relevant so will answer whatever questions from whoever  as required. Thank you

[Michelle-TalkTalk]

Hello,

I'm really glad to hear this and I'm just sending you a short survey via a PM.

Thanks

[Les52]

Good morning Michelle

I can confirm the connection certainly is better than it was and does appear stable. Really pleased with the TT support on this issue. Previous router has been returned to you a few days ago and my assumption is that it should be back with you by now.
Thank you for all the timely help and support provided on this matter.👍

[Michelle-TalkTalk]

Morning,

I've re-checked the connection stats now and the connection looks stable. How have you found the connection?

Thanks

[Michelle-TalkTalk]

Excellent 🙂

Thanks

[Les52]

Thanks Michelle. All good thus far👍

[Michelle-TalkTalk]

Morning,

The fault has now been passed back by the engineer as resolved and we will check back in with you on Friday to ensure that the fault has been fully resolved 🙂

Thanks

[Michelle-TalkTalk]

Good afternoon,

Thanks for letting us know. We've not received confirmation back from the engineer as yet that the fault has been closed, however we will re-check this again in the morning. We'll also check back in with you in a couple of days to see how the stability has been 🙂

Thanks

[Les52]

Hi Michelle

Thanks, engineer turned up as planned. Did all checks and no fault found. Fitted new style socket (with built in test) which was fine. Happy with that. Went off to check line outside to box up the road. Said he would come back to let me know but has seemingly gone now with no report back (not that it was strictly required)…so hope he’s not been kidnapped ….🤪.

Connection fine at the moment but would think  need to wait for a while to see how it is later. 
Thanks for prompt attention. Will let you know.

[Michelle-TalkTalk]

Hello,

I'm just checking in to see how you're getting on? 🙂

Thanks

[Michelle-TalkTalk]

Hi,

No problem 🙂 We'll check back in with you tomorrow afternoon.

Thanks

[Les52]

Michelle

My apologies on incorrect name on previous post

Easily confused..

Regards

Les

[Les52]

Thanks Debbie.

Much appreciated for all your help and support.

Certainly will let you know what happens

Regards

Les

[Michelle-TalkTalk]

Hello,

Thanks for your PM. We've booked the engineer visit for January 24 2023,AM (8am-1pm) Please let us know how you get on.

Thanks

[Les52]

Hi Debbie

Have set up telephone password as requested. Resubmitted the form, but not sure which “password” it refers to? Just says password? TT account? Community account? Telephone password? I have used the new telephone account password. 
Regards

Les

[Debbie-TalkTalk]

Hi Les

I have sent you another Private Message.

Thanks

Debbie

[Michelle-TalkTalk]

Hello,

I'm just sending you a Private Message to confirm some details so we can arrange the engineer visit for you. Please do not post any personal information on the Community and reply via Private Message (PM) only.

Thanks

[Les52]

Hi Michelle

Many thanks for reply. Much appreciated.
I think a visit is the next sensible option and would like to arrange this with you.

Thank you

Les

[Michelle-TalkTalk]

Morning,

I'm sorry to hear that there has been no change. I've re-run the line test again now which is still clear. If all testing has been completed at the test socket with 2 different routers then the next step will be to arrange an engineer visit to the property. If you would like to go ahead with this then please let us know and we can confirm some details with you.

Thanks

[ferguson]

No worries, hope you get it sorted.

[Les52]

Ha! Thanks for the warning. And your help.