Broadband / internet

[Dancrispin1]

Hi all my internet keeps on dropping saying no connection at all for the past few nights and it seems to work during the day but at night seems to completely stop working  and it’s always giving a solid white light thank you for any advice 

[Debbie-TalkTalk]

Hi Dancrispin1

I'm sorry to hear this.

The line tests are clear but I can see re connections on the line.

Do you reboot the router to get the connection back or does it reconnect on its own?

[Dancrispin1]

Hi just updated my account with the correct information 

[ferguson]

Have you tried the various help pages? Have you got any issues with your voice service at all? Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.