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Broadband help

For queries about your TalkTalk broadband service.

Broadband / internet

Dancrispin1
Chatterbox
Private Message TalkTalk
Private Message TalkTalk

Message 24 of 24

Hi all my internet keeps on dropping saying no connection at all for the past few nights and it seems to work during the day but at night seems to completely stop working  and it’s always giving a solid white light thank you for any advice 

D.Crispin
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23 REPLIES 23

Message 21 of 24

Hi Dancrispin1

 

I'm sorry to hear this.

 

The line tests are clear but I can see re connections on the line.

 

Do you reboot the router to get the connection back or does it reconnect on its own?

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Dancrispin1
Chatterbox
Private Message TalkTalk
Message 22 of 24

Hi just updated my account with the correct information 

D.Crispin

ferguson
Community Star
Private Message TalkTalk
Message 23 of 24

Have you tried the various help pages? Have you got any issues with your voice service at all? Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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