For queries about your TalkTalk broadband service.
on 30-07-2024 12:23 AM - last edited on 30-07-2024 12:37 AM by ferguson
Hi all my internet keeps on dropping saying no connection at all for the past few nights and it seems to work during the day but at night seems to completely stop working and it’s always giving a solid white light thank you for any advice
4 hours ago
It stop for maybe a day but it keeps on happening it’s between midnight and onwards I’m getting tired of this I will think about switching providers soon if this keep on happening
Friday
Afternoon Dan,
How are you getting on?
Thanks
Michelle
Monday
Hi Dan,
I'm sorry to hear this. Do you have an alternative router that you can test with please to see how the connection compares?
Thanks
Michelle
on 02-09-2024 01:13 AM
Can you reply to the other question from staff, @Dancrispin1.?
How does it reconnect etc?
I've re-escalated this thread for you.
on 02-09-2024 01:08 AM
Yes this keeps on happening I’m getting tired of this now
on 05-08-2024 08:59 AM
Hi Dancrispin1
Do you still need help with this?
on 30-07-2024 07:24 AM
Hi Dancrispin1
I'm sorry to hear this.
The line tests are clear but I can see re connections on the line.
Do you reboot the router to get the connection back or does it reconnect on its own?
on 30-07-2024 12:47 AM
Hi just updated my account with the correct information
on 30-07-2024 12:39 AM
Have you tried the various help pages? Have you got any issues with your voice service at all? Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.