Broadband / internet

[Dancrispin1]

Hi all my internet keeps on dropping saying no connection at all for the past few nights and it seems to work during the day but at night seems to completely stop working  and it’s always giving a solid white light thank you for any advice 

[Karl-TalkTalk]

Hi Dan

Do you need us to send a router to you.

Thanks  

Karl. 

[Debbie-TalkTalk]

Hi @Dancrispin1 

Would you like me to send a replacement router?

[Debbie-TalkTalk]

Hi Dan,

Do you have an alternative router that you can test with please to see how the connection compares?

We can send a replacement router for testing.

Thanks

[AllyM]

@Dancrispin1 , Are you saying that the router appears to stay connected to the internet but you have no internet access on your devices? Does it always seem to happen at the same times? Have you logged into MyAccount and checked the HomeSafe Homework Time settings as this has been known to be an issue for a few customers?

Other than that, perhaps you could answer the previous questions asked by staff, if you wish them to continue to assist.

[Dancrispin1]

It stop for maybe a day but it keeps on happening it’s between midnight and onwards I’m getting tired of this I will think about switching providers soon if this keep on happening 

[Michelle-TalkTalk]

Afternoon Dan,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Dan,

I'm sorry to hear this. Do you have an alternative router that you can test with please to see how the connection compares?

Thanks

Michelle

[Gliwmaeden2]

Can you reply to the other question from staff, @Dancrispin1.?

How does it reconnect etc?

I've re-escalated this thread for you.

[Dancrispin1]

Yes this keeps on happening I’m getting tired of this now 

[Debbie-TalkTalk]

Hi Dancrispin1

Do you still need help with this?

[Debbie-TalkTalk]

Hi Dancrispin1

I'm sorry to hear this.

The line tests are clear but I can see re connections on the line.

Do you reboot the router to get the connection back or does it reconnect on its own?

[Dancrispin1]

Hi just updated my account with the correct information 

[ferguson]

Have you tried the various help pages? Have you got any issues with your voice service at all? Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.