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Broadband help

For queries about your TalkTalk broadband service.

Broadband not working

Kerrym86
First Timer
Private Message

on ‎15-04-2022 12:54 PM

Message 4 of 4

Hi my broadband isn't working I've had an engineer out they told me it was fixed that's been 2 weeks and it still isn't working

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎19-04-2022 07:17 AM

Message 1 of 4

Hi Kerrym86

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎15-04-2022 01:10 PM

Message 2 of 4

Please complete your community forum profile details, @Kerrym86, for staff to identify your account. 

 

Go via your avatar/name; settings; launch profile wizard. 

 

There may be a delay in staff reaching your thread due to the Bank Holiday weekend. Your thread is in the queue for attention. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Divsec
Community Star
Private Message TalkTalk

on ‎15-04-2022 01:10 PM

Message 3 of 4

Hi @Kerrym86 bad news is this is a long holiday weekend and most support staff here won't be around till  Tuesday. Save yourself a bit of time and please add your landline phone number to your community profile so that you can be identified. 

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529 should get you  there.

Please don't post personal details here in the open. 

Silly suggestion have you tried rebooting your router?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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